Terms and Conditions
Welcome to the Scala Official Webshop (www.scalabiofir.com) terms and conditions for use. We recommend that you read them carefully before placing your order. By utilising the website and/or placing an order you agree to be bound by the terms and conditions as set out below.
No contract will commence between you and www.scalabiofir.com for the sale by it to you of any product unless and until www.scalabiofir.com accepts your order by email confirming that it has despatched your product. For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and www.scalabiofir.com irrevocably agree to submit to the non-exclusive jurisdiction of the English Courts. www.scalabiofir.com shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials used in this website. All rights, including copyright, in this website are owned or licenced to www.scalabiofir.com Any use of the site or its contents, including copying or storage in whole or part, other than for personal use, is strictly prohibited without prior permission from www.scalabiofir.com. To the fullest extent as permitted at law, www.scalabiofir.com is providing this website and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, contents, materials or products included in this website including, but without limitation, warranties of merchantability and fitness for a particular purpose. All disclaimers and exclusions included in these terms and conditions shall be governed by and construed in accordance with English Law. Should any provision of these disclaimers and exclusions be deemed to be unlawful, void or for any other reason unenforceable, then that provision will be deemed to be severable and shall not affect the validity and enforceability of the remaining provisions.
Our aim is to despatch all orders within 24 hours of receipt and credit card authorisation. If there is any issue regarding your order we will endeavour to contact you within 24 hours. All timescales exclude weekends where orders are normally despatched on the following Monday. Our standard delivery service should deliver orders in 6-9 working days.
Delivery Cost Delivery Time
Standard delivery: free of charge for all US orders! 5-7 working days
Returns & Exchanges
At Scalabiofir.com, if you're not happy, we're not happy, so if you don't love what you've ordered,
we'll gladly take it back as long as it complies with these simple guidelines.
- Items must be unwashed and unworn.
- In the original brand packaging.
- Returned within 30 days of delivery.
Note that every return is subject to thorough inspection, as product quality is super important to us.
In order to provide the free shipping you know and love, we leave return shipping costs up to you, but nowadays it's cheap and easy.
Additional customs fees may apply for international exchange orders.
Send us a message throught the 'contact us' page explaining that you wish to return or exchange the purchased item, our friendly support team will help you arrange everything!
- When returning an item make sure it looks like new. This means putting them back into the original brand packaging in which they were received.
- Return in sturdy, durable packaging, as we are not responsible for any damage products incur in transit back to us.
Methods of Payment
You are able to pay for your goods using Paypal or all major credit and debit cards (Mastercard, Visa, Express and Diners Club International). Secure servers offer www.scalabiofir.com customers the highest level of security when entering credit card details over the Internet. The SSL for www.scalabiofir.com is Skrill / Moneybookers.
All credit/debit card purchases are subject to the normal validation checks and authorisation procedures adopted by the card issuer. Any refusal by the issuer of any payment card to authorise the payment to us, for any reason, will not render www.scalabiofir.com liable for any delay or non-delivery. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. In instances where the product has already been despatched we will arrange collection from the original address free of charge.
Whilst every effort has been made to display the colours of our products as accurately as possible on our website, the actual colours you see will depend on your own monitor. We can not guarantee that the colour displayed on your monitor will accurately reflect the colour of the product on delivery. www.scalabiofir.com takes all reasonable care to ensure that all details, descriptions and prices of products appearing on our website are correct at the time the information is entered onto the system. We reserve the right to refuse orders where product information has been entered onto our website incorrectly including prices and promotional activity. Prices are subject to change and without notice. All goods offered on the www.scalabiofir.com website are subject to availability. If an item you have ordered is out of stock before your order is accepted, we will notify you by email as soon as possible. Our website is updated on a regular basis.
What information do we ask for?
Typically we will ask for your name, telephone number, home address and email address when orders are placed as well as competitions or other promotional activity used in our website. For payment purposes we will require postal addresses and payment method details. As a wish to constantly improve our website we may ask you about usage on our website.
What will this information be used for?
Some of this information will be used to process orders and to keep you updated with changes in operation of the website.
If you agree, then we will send you newsletters via email advising you of forthcoming special offers and promotions. A facility will be made available for you to unsubscribe should you wish at any point in the future.
Any data collected will not be passed on to third parties.